A TRILLION REASONS FOR ARTIFICIAL CRM

Artificial intelligence (AI), a technology almost as old as the computer industry itself, has come into widespread awareness with the advent of personal assistants and bots (Amazon's Alexa, Apple's Siri, Google's Assistant), image recognition (Facebook), personalized recommendations (Netflix, Amazon), and more. These innovations have been driven by a manifold increase in processing power, lower-cost hardware, and the exploding creation and availability of data. IDC's forecast for cognitive and AI systems calls for the global market to jump from $7.9 billion last year to $46.3 billion in 2020.